REFUND POLICY & EXCHANGE POLICY

Refund Policy

We at The Just Style USA, strive to provide our customers with the highest quality hair products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a flexible refund policy to ensure your peace of mind.

1. Eligibility for Refunds:

  • To be eligible for a refund, please ensure that your item meets the following criteria:
    • The item is unused, undamaged, and in its original packaging.
    • You have initiated the return process within 1-2 days of receiving your order.
    • The item is not a personalized or customized product (unless it is defective or damaged).

2. Initiation of Refund Process:

  • To initiate a refund, please contact our customer service team within 1-2 days of receiving your order. You can reach us via email at [insert email address] or through the contact form on our website. Please provide your order number and a brief explanation of the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received is defective or damaged. We recommend using a trackable shipping method to ensure safe and prompt return delivery. TheTopperSupply is not liable for any lost or damaged return shipments.

4. Inspection and Approval:

  • Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the item is deemed eligible, we will process your refund within 1-2 business days. Refunds will be issued to the original payment method used for the purchase.

5. Refund Exceptions:

  • Please note that certain items may not be eligible for refunds or may be subject to specific conditions. These include:
    • Personalized or customized products (unless they are defective or damaged).
    • Items returned after the specified return period.
    • Items that do not meet the eligibility criteria outlined in this policy.

6. Non-Refundable Items:

  • Certain items are non-refundable and cannot be returned for a refund. These include:
    • Gift cards or e-gift cards.
    • Clearance or sale items.
    • Items marked as final sale.

7. Contact Us:

  • If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Just Style USA is enjoyable and hassle-free.

8. Policy Updates:

  • We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

By shopping with Just Style USA, you agree to abide by the terms and conditions of this refund policy. If you have any questions or require further assistance, please feel free to contact us.

Last Updated: 02/05/2024